SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Traigetelle (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://traigetelle.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
US Dollar ($)
Excellent skirt, the second in this store, thank you
Quality at altitude. My parameters are 56 kg, ot68 ob89. Size L sits freely
In my 46, the volume of the hips 104, came up. Just like that. Very well sewn, nice dense material, and stretches! Thank you store.
Nice skirt. On the OB 110 village is ideal. Cloth is dense, sewn neatly. The store sent for a long time. But otherwise everything is fine.
Delivery for a long time, and the skirt fire, soft, sits down on the figure, immediately ordered more beige, thank you for the fine item
On OB 95, took XL, on the hips well, at the waist is great. quality EA height
The skirt is cool, the material stretches
My parameters, 173.0, OB 110 Weight 75 A little narrow.
The skirt really liked, the parameters 90/101 came up perfectly. The only negative-from the wrong side of the edges of the seams of the beige skirt, for some reason, are treated with black threads. It's not visible, but still...
I thought more closely than the skirt will be. I doubted the size of XL and 2XL. I did not want to be tight. Asked, the store was silent. Ordered 2XL. On the hips just right, at the waist wide. I will fit myself. My parameters: from 76, about 95. Height 160 cm.
The skirt is cool, pleasant and I like the length. Only here is a sad, XXL was small at 54 size, and what was I just thinking? So I pulled it, but the lock from behind could not buckle .. Like in the reviews read that it will be just. Now either lose weight or sell. My parameters: height-165, weight-84, OT-90, ob-114. I hope someone will help my feedback, all successful purchases.
I liked the quality, the dimensional grid corresponds. Recommend.
I thought I was in vain, but when the skirt came, she won me. I took M on the parameters-OB 92, OT 70. In the waist is very good, but in the hips is narrow. But I wanted to be in the guise. So focus on the hips. If I took L, I would definitely have to suture at the waist. The material is very pleasant to the body, I only hid the shortcomings of the skirt: the stomach and hips were tightened, yamochki on the hips became less noticeable. And the skirt stretches, I hope that it will still stretch when you wear it. To the Sverdlovsk region reached a week and a half.
Delivery fast, everything came perfectly, purchase satisfied
The store's size grid corresponds. Fast delivery, product and seller recommend more review. On YouTube channel Darya Star Video mega unpacking 44
The parcel came very quickly, 23.02 ordered-12.03 received, through ukrmail, brought home. The skirt is very cool. Everything is sewn well, qualitatively, though for some reason black threads. On the parameters: height 163 from 82, OB 102 took XXL and everything is fine, I like it very much. I think to order in other colors. Thank you store! I recommend