SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Traigetelle (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://traigetelle.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
US Dollar ($)
Now I have my favorite kit! A set of my dreams! In the Sun so Sparks, people pay attention. In the office behave more modest) the cons are not found. Bought for. 2,000 with kopecks.
A pretty set of excellent quality, I liked it. It was a little tense that a couple of minutes after dressing the earrings began to itching the mobs, which is not characteristic for me. Let's see what will be with constant sock. The circones are very high quality. Ring. I took it to the same earrings and pendant. This ring is just a bomb. Glitters when necessary, looks weight and the pattern is bright, reads. Delivered in a box.
Ring and earrings amazing! The stones are sparkling! 9 size on our 18,5. The store is sincerely grateful.
Beautiful set, 18 days delivery to St. Petersburg. Size 7 at 17 came up, beauty, glitters)
Beautiful, bright kit
The jewelry set is beautiful. Photos can not convey all the shine. Elegant jewelry work. This is my fifteenth order in this store and no disappointment. Santos's favorite store, once buying jewelry in this store, is impossible to stop.
I bought a whole set. To say that he is beautiful is not to say anything. The set is wonderful, the quality is at altitude. This is my first set from this store and I'm already in love with his jewelry. I'm waiting for a parcel with other sets. I highly recommend the seller and the store. To the seller a special thank you and wish health, prosperity and delight us with new decorations and good discounts.
Delivery of 1,5 months, it is clear for what reasons it has lasted... But most importantly, the parcel arrived, arrived safely and safely. All its order is happy with 100%!!! In a word beauty! To the store Thank you so much!!! For a gift special thank you!
Very beautiful set. Recommend
Cool kit!
Is beautiful
As always great! Photos do not transmit all beauty and shine. It came quickly, in a new mail, each item is packed in a separate zip package.
A beautiful set, all the pebbles are in place. Recommend!
I liked everything except packaging, but I for myself, if for a gift, must probably negotiate with the store in advance or buy separately. The set is beautiful, the sun shines. Thank you.
The year lay set in the basket, finally decided to buy. I liked it very much!
Stunningly beautiful jewelry! Service, packaging and delivery, as always, at a high level. Thank you very much. I recommend to buy.
This set here is left with so many delighted reviews and my will not be an exception!)) the product just won me at first sight, although the purchase was delayed for a long time. I thought the black branch would look rough. But no! It's just perfect. The branch is very very beautiful, red stones near it burn even brighter! Despite the fact that the ring is wide, it goes in size in size. At 18,5 Russian size took 8,5-came up perfectly! Very elegant set, from the beauty of the eyes do not take away! I took it with a good discount. Girls who still doubt, take while such a charm is in stock!!! This is delight!
The goods were ordered on March 5, 2020. Came packed in a box, a bit unusual, but quite presentable. The test is worth, the locks on the earrings work well, the pebbles beautifully sparkle. I recommend the product and the store. Took for a gift
Amazing set, really like it! The work is jewelry, all zircons sparkle. Delivery a little more than 2 weeks to Yufo. Packed in a cardboard box, each product in a zip bag.
The set is very beautiful, delivery 2 months, but packed! A piece of PUP and a thick-thick layer of Scotch, of course, all the whole, about the box only dream, okay, though the bag is put! Everyone shows the set in the box, and I sent it in!
Very beautiful!!!
Very beautiful set. The ring is bigger: 6,5 at 17 came up. the delivery is super fast.
The kit corresponds to the photo of the store at 100%, very beautiful. the ring took on its size 18.5 8.on all products worth a sample of 925.to St. Petersburg took 35 days.
Very beautiful set. Quality as always on top.
s u per fast delivery...product as per the picture...very good...recommend this store..
Chic set. Very thin and high-quality work. Perfectly shines, the photo does not convey. Sorry, only the box is not a gift. I took a pendant to him-everything is exactly in tone.
First I ordered some, then, while the store collected my order, asked to change them to other earrings. The seller answered all my questions at once. track tracking. the parcel did not go long. earrings fully correspond to the description. made very high quality, locks in working order. pebbles shine and shimmer (the photo does not transmit radiance). in the middle of the Green Pebble is mobile. earrings I really and really liked. but ...... the size of the earrings did not meet my expectations. small!!!! I thought they were bigger. sorry. very disappointed. i'm not wearing it. i'll give it to someone.
I took it as a gift. Such things to give nice! Beautiful set. Thanks for the box. Already ready gift.
Beautiful, exquisite, very satisfied! Well packed, the pendant separately ordered, the stones are all in place and just lit! Two weeks delivery, very fast, thank you very much!)
The set consists of a ring and earrings, the front part of which is covered with white cubic zirkonia and decorated with a twig (black enamel) with sakura flowers (Ruby). The jewelry is made of 925 sterling silver with a white rhodium plated. The sample is engraved on the inner products. The ring is decorated with 119 White cubic zirkonia and 27 rubies. Product Weight 4,87G. The width of the ring in the front part is 10,5mm, in the back part is about 5mm. When you order, you can choose the size of the ring: from 5,5 to 9,5. In my 18 size I took 9, which I perfectly approached the middle finger. Earrings are inlaid with 114 White cubic zirkonia and 34 red rubies. Dimensions: 19,49*10mm. Total weight 5,81G. The earrings are fastened to the English clasp, holds it firmly and securely, it is not unfastened spontaneously. The kit came in a branded cardboard box plus each decoration lay in an individual zip bag. I, as you have already understood, am delighted and definitely recommend this kit.
Set beautiful!!!! Quality is excellent
A beautiful set, made quite neatly, the earring is comfortable, the ring inside is hollow, I do not sit tight and therefore does not crash, but if it is denser-there may be discomfort.
Normally, I expected more... the earrings are small, delivery 2 weeks, without a box, just a bag. Think for Yourself, in a live would not take
The set is very beautiful, neat. I take not the first time in this store. Seller rekamenduyu. Track tracking, shipping fast.
Excellent kit, glitters and overflows. Very beautiful!!! Delivery is fast.
Beauty is awesome! They walked to Omsk for almost two months. On the middle finger in size 19
The kit is very beautiful, the photo does not convey all the beauty, in reality, the red stones are more saturated color and white pebbles shimmer with all the colors of the rainbow, looks very cool, I recommend to buy.