We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The bag did not like, very small and cheap looks, gave her daughter to play, she just right
It's nice, it matches the description. Closure is a little awkward for my taste.
Sent marriage!!!!!!!!! I do not recommend this store! The quality of the bag was worse than expected. On the bag scratches, the fastening of the chain is broken!!! Handbag ordered for a gift, now you need to look for something else, and time 3 days, I live in the village, in the city it is difficult to get out. Very much I was framed by this seller!!!!!!!
On one bag was a marriage, the strap came broken. But for such money it is not critical
The bag looks very good, "more expensive" of its price. Chain/lock of excellent quality. The only thing I got under the rain and black lines painted my clothes (it's good that the paint was washed). Delivered quickly enough.
Handbag cool, took for the wedding. But small, clean for phone and keys.
I thought it would be a little more. Less palm; inside 1 department; the lock is durable; the strap is good.
The delivery on time, besides there not scratch or damage during the shipping, after bag came well packed with bubble bag and a bag with air inside the bag. The material is not something premium (top line) but match the description, and still is satisfactory and has a nice texture. Is very beautiful, but as the description says the bag is small.
It's small the same the measurements of the photos I don't pay attention to that, crei q was a bigger peeo movie this pimp
it took only 10days wow amazing the bag is really beautiful like it
Everything came as I ordered: two bags of white color. Without scratches and damage. Delivery took 15 days, very quickly. The bag is beautiful, it matches the pictures. The material is not the most dense, but I knew it from the description. Kstat, inside was an air cushion, so the bag was not crumpled. Thank you!
A few reasons why buy from us:
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
Brand new products are available on a regular basis.
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
Knowledgeable and professional support team is always happy to help you.
Check your order status online. As easy as that!
020 3745 0487
Kemp House, 85 Great Portland street, London W1W 7LT Tel: 020 3745 0487