SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Traigetelle (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://traigetelle.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
US Dollar ($)
The dress is super. On the tag 100% cotton. Very pleasant to the touch, looks great. I'll take in other colors if it appears. On the parameters 89/62/97 a little overweight, but with a belt the most it.
Cloth is dense, not suitable, the material is pleasant, not "paper", on the growth of a meter 180 length just below the knee, delivery to Tula less than 2 weeks, everything is fine, thank you
This dress is one of the best purchases on Ali. At a height of 178 cm, the length is ideal, the cut in the middle of the strap Size L at 97/70/98 good. Perhaps m would come up, but it would be tight
The dress is super. Fabric knitwear-Cotton, dense. The body is very pleasant. Sewn neatly and qualitatively.
Perfect dress, took the size M, 82-62-93. Fabric pleasant to the body
Aww OK!!! Delivery fast .... quality super!!! 100 percent cotton!!! Color saturated black... I recommend!
Goods received. Shipping fast. Everything is fine
On the parameters from 80 to 107, the village is excellent, hides the shortcomings. Delivery fast 08.06 -26.06 to Zaporozhye region. The fabric does not shine through. The cut is quite high. I'm happy with the purchase. Advise!!!!
Fabric is good. Dense. I did not really fit the style. But the dress itself is excellent.
For 6 days in postomat MSC, tracked all the way. Excellent platushko, at 46-48 still and not quite covered) without marriage, in an individual package.
In the beginning I was afraid that she was big to me, but when I tried to understand that norms, but the length is slightly longer than in the store's photo, apparently there the girl is high, the quality was pleasant, I hope after washing nothing sits down. Size C, height 160!, from 62 about 92, og 85
Thank you
Excellent quality fast delivery all super ordered size C) I wear 44
Oh девчонкиииии!!! The quality is just a gun, there is no such HM, dense fabric, the seams are even, I'm happy as an elephant! Parameters do not know their own, just ordered M, because basically it and wear, in the end, I did not lose, moderately fits, on the shoulders is excellent. With sneakers, denim and waist bag I will carry. To St. Petersburg reached 10 days!!!!!!
It came in 16 days, brought the parcel home. The quality of a good T-shirt dress, the size S at 42-44 is quite comfortable) Only strongly stick dust and sorinks all sorts to it, but this is a trifle)
Lovely knitwear, for the summer Super
The dress is not bad, but the fabric quickly stretches.
Excellent dress, the quality is super, there are no threads sticking out, the seams are even, the quality of the material is at altitude. In general, for such money is super! The store is sociable, told me what size to take, thank you very much. It came very quickly, ordered 4.06 came 23.06. I advise everyone.
Thank you, cool dress. Very comfortable, the quality is good. It came quickly even on. Mail (there is no possibility to receive SDEC)
Dress made of dense material. Denser than a T-shirt. Everything sticks to it. On the Russian 42 took S. In size.
Nice dress. Cloth is dense, good. On the parameters 88-71-93 took M village Excellent, moderately free, but not big. Good store.
Delivered very quickly, elegant fabric, 100% satisfied with the purchase!
Excellent dress-T-shirt. At 44 size came perfectly
Good)) I'm happy)) thank the store! I recommend it! My parameters: og 85 from 64 about 87
Not bad, only the smell is, the size grid corresponds
Very long went, straight Mego long, the quality of the fabric is average, the size approached, took S on the height of 173 cm, parameters 90x66x93, seams like all in place
Perfect dress, made just do not complain, even the thread does not stick out!
Girls, grab, this is a wonderful basic thing, I'm very satisfied with the quality, just an elongated T-shirt, I put on and ran under any shoes, I take the second so I ponra, when washing did not deform, threads do not stick out, there was no smell. Recommend. My parameters 86/60/95 size with SAT is wonderful, not in the guise but not a hard oversize-very logical
The most successful purchase on Ali, the dress is just a bomb!!! thank you! It came in two weeks.
Cloth is dense, does not shine through I usually wear Xs, I ordered s Height 168-the length of something between midi and maxi but I like Cut only one side
Dress-Fire!!! You can safely buy, high-quality tight jersey, looks very worthy. The sewing of the dress itself is very high quality and factory, all the seams are firmly and beautifully processed, I did not expect for such a price that I will buy such a stylish thing! Thank you very much to the store, for fast delivery (Moscow) and quality! P.S. Is: My parameters breast-92 cm, waist-77 cm, hips-98 cm, took M, not very loose, but not back to back.
It came in less than a month, the quality is excellent!