SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Traigetelle (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://traigetelle.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
US Dollar ($)
Very fast delivery, very very beautiful figure!!! Super securely packed! Many thanks to the store!
Delivery in 2 days only
Brought the courier to the house very quickly, but despite the multilayer packaging, the figure came already with a broken tail. There is no doubt that it was damaged when the figure was packed in foam. Insulting, opened a dispute, waiting for a refund
The order is very satisfied, a chic figurine, quickly delivered, thank you to the store!
Defect on paint . Seller propose solutions.
Very nice! We ordered two and they 've arrived intact. The white one has a small imperfection on one of the legs, but otherwise everything is fine. Shipping time one month. Although one of them, it arrived earlier.
10 inches thought will be more
I am very pleased to recommend
The parcel came in two weeks, everything is well packed, intact. I took 17 size this 43 cm. Looks very beautiful, I advise the store
Exactly like the ad very beautiful and well finished buy more times yes very satisfied
Packed very well. Fast shipping. The product corresponds to the description.
Very high quality everything was packed thanks the store's collectors definitely advise this seller his shop 5 +++++ looks very cool Panthers Super thank you all the guys that told you that it was better to choose very helped save yourself
Super!! Am very relieved the figure is in resalable condition at me arrived!! It is also just like on the picture given and is price power moderate super!
Made normally, but there is a jamb, smeared with a black marker, on the first photo, for such a price became offensive. I'm reducing the star. He is hunting for a giraffe-keeper of paper towels))
Chic Panther
Thank you. Got safe and sound. So packed that you can play football. Everything corresponds to the description.
Drove two months to Siberia. Packed well, came whole. Made qualitatively
L item corresponds closely to the description, very nice and well made. Seller highly recommended. Free fast enough. All ok
Excellent figurines, well packed.